Product updates, improvements and the thinking behind them — written by the person who builds it, for people who string racquets for a living. Including what each one doesn't do yet.
The reason people stay on paper is not that paper is good. It is that moving is frightening.
The console is built for running a shop — customers, money, reports. It is not what you want open while a racket is clamped in front of you.
Until now the money left Racketworks at the last step. You logged the work, priced it, handed over the racket — and then took cash, or a payment app, or wrote it on a pad.
Most shop software hands you an empty database and calls it flexibility. Before you can log a single restring you are typing in string names, one at a time, guessing at gauges, and hoping you spell things the same way twice.
Two things were broken in Racketworks. Neither announced itself, and that is the whole reason this is worth writing down.
Putting years of your business into someone else's software is a real decision, and "trust us" is not an answer. So here is what happens to it, specifically.
Most shops find out how the week went by feel — the till looked healthy, it felt busy, someone hasn't been in for a while but you can't say who. That works right up until you need to make a decision with it.
You know what worked for a player. Which string, what tension, the one they hated, the frame they've had since 2019. They don't. So every few months someone asks what did you put in last time? and the honest answer involves squinting at a notebook — or a guess that undoes two years of getting it right.
A racket is done. It goes on the shelf. And then, for a day or three, nothing happens — because telling someone their racket is ready means finding their number, writing the same message you've written a thousand times, and remembering what they owe you. So it waits, and you carry the money a little longer than you should.
You buy string by the reel and sell it by the racket. Somewhere in between sits a number most shops carry in their head — what a set actually costs — and it is usually a little out of date. Which makes "what did I make on that job?" a question you can only answer by sitting down with a stack of receipts.
Every stringing tool asks you to type your own strings in. You spell Hyper-G one way in March and another way in July, and a year later your best-selling string is three entries that will not add up.
Running out of a string is never a surprise at the moment it happens — it is a surprise three days later, when the customer who only plays that string is standing at your counter. The reel ran down over weeks and nothing told you.
The Equipment Journal has a new landing view: the Tour feed — verified professional tennis intelligence, updated daily. Title wins, upsets, documented setup and tension changes, and ranking moves, every one from a verified record: official results, official rankings, tournament stringing sheets. No rumors, ever. And it is connected to you — stories from players who string near your tension are badged with how close they are to your own setup, and stories about your racket brand are badged too. The feed keeps only the last 7 days, so what you are reading is always this week on tour.
status.racketworks.tennis shows whether the website, your shop console and Equipment Journal, and the database are working — checked every three minutes from outside our own infrastructure, so the page stays up even when we don't. If something looks wrong on your end, you can now tell in one glance whether it's us.
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