Terms of Use

Racketworks is an early-stage product with a small number of shops running real businesses on it. These terms are deliberately plain-language and will get more formal as the product matures — email us if you need anything clarified before relying on it for your business.

The service

Racketworks provides a stringing-shop console and a player-facing Equipment Journal. A shop is responsible for the accuracy of what it enters, for how it communicates with its own customers, and for having the right to hold the customer records it puts into the system.

Plans, trials, and what happens when a trial ends

Plans and prices are published on our pricing section: Solo is free and takes no card. Starter, Pro and Team are paid, and each starts with a 14-day free trial. A payment method is taken when the trial begins so the plan continues without interruption when it ends; cancel before the trial ends and you are not charged.

When a trial ends without being converted, the shop moves automatically to the free Solo plan. Nothing is deleted. The features that belong to the paid plan switch off, and everything the shop has logged stays exactly where it is and comes back if the shop upgrades later.

Payments

Racketworks does not currently process payments on a shop's behalf — payment tracking in the console records amounts a shop has already collected by other means. We also do not yet take card payments for Racketworks itself: billing after a trial is arranged with us directly by email.

Your data, and who owns it

A shop's business data belongs to that shop. A player's equipment history — rackets, string setups, restring history, and how each setup felt — is a record about that player, and we treat it that way: it is never deleted because a shop changed plan, and a player can ask us for a copy of it at any time.

What that does not mean yet. The Journal is delivered as part of a shop's plan, so if a shop's plan stops including it, that shop's players lose the Journal view until the shop turns it back on. Nothing is lost while it is off. And a Journal that travels with a player between shops is something we intend to build and have not built — today a player's Journal is their history at one shop.

Cancelling

There is no self-serve cancel or delete button in the product today. To downgrade, cancel, or have a shop's data exported or removed, email hello@racketworks.tennis and we will do it by hand. We aim to complete those requests within 30 days. Encrypted backups are kept on the schedule described in the Privacy Policy, so deleted data can persist in a backup until those copies age out.

Acceptable use

Don't use Racketworks to break the law, to store data you have no right to hold, to send people mail they have not agreed to receive, or to attack or probe the service. We may suspend an account that does — we will tell you why, and where we can we will ask first.

The demo shop

The demo at /demo is a shared account containing invented data. It is open to anyone, it is wiped and rebuilt nightly, and it must not be used to store real customer information.

Professional setups shown in the Journal

The Journal can show documented equipment setups from professional tennis, so a player can compare their own string and tension against them. If you hold rights in something shown there and want it removed, email hello@racketworks.tennis and we will take it down.

No warranty

Racketworks is provided as-is, without guarantees of uptime or fitness for a particular purpose. We work quickly to fix real problems — email us if something's wrong. Current and historical uptime is published at status.racketworks.tennis, which is hosted away from Racketworks so it still answers when we don't.

Changes to these terms

When something material changes we will update the date at the top of this page and tell shops directly if the change affects them.

Contact

Questions about these terms: hello@racketworks.tennis.