Terms of Use

Racketworks is an early-stage product with a small number of shops running real businesses on it. These terms are deliberately plain-language and will get more formal as the product matures — email us if you need anything clarified before relying on it for your business.

The service

Racketworks provides a stringing-shop console and a player-facing Equipment Journal. A shop is responsible for the accuracy of what it enters, for how it communicates with its own customers, and for having the right to hold the customer records it puts into the system.

Plans, trials, and what happens when a trial ends

Plans and prices are published on our pricing section: Solo is free and takes no card. Starter, Pro and Team are paid, and each normally starts with a free trial — 14 days as standard, or longer where we have offered a shop a longer one, and the length is shown before you sign up. Two things can change it: the standard trial is one per person, so someone who has already had one does not get a second; and a limited offer code can run out between the moment you see it and the moment you use it. If the trial you were shown is not the trial you get, email hello@racketworks.tennis and we will put it right. A payment method is taken when the trial begins so the plan continues without interruption when it ends; cancel before the trial ends and you are not charged.

When a trial ends without being converted, the shop moves automatically to the free Solo plan. Nothing is deleted. The features that belong to the paid plan switch off, and everything the shop has logged stays exactly where it is and comes back if the shop upgrades later.

Payments

On the plans that include the Equipment Journal, a shop's owner can set up a Stripe account for the shop and take card payments from its customers through Racketworks. When they do, the shop is the merchant of record: the charge sits on the shop's own Stripe account, the shop controls that account and the trading name on it, and the money never passes through a Racketworks balance. We take no percentage of what a shop collects, and there is no arrangement under which we would. Payment tracking in the console also records amounts a shop has collected by other means — cash, a transfer, or a card terminal of its own.

Racketworks' own plans are paid by card, through Stripe. Solo is free and takes no card at all.

Your data, and who owns it

A shop's business data belongs to that shop. A player's equipment history — rackets, string setups, restring history, and how each setup felt — is a record about that player, and we treat it that way: it is never deleted because a shop changed plan, and a player can ask us for a copy of it at any time.

What that does not mean yet. The Journal is delivered as part of a shop's plan, so if a shop's plan stops including it, that shop's players lose the Journal view until the shop turns it back on. Nothing is lost while it is off.

A player who strings at more than one shop sees one timeline, with each racket showing the shop it came from. If a shop closes, its customers keep their rackets and the record of what was done to them, read-only.

What stays with the shop. A shop's own working record does not travel with the player: prices and tickets, what a job cost the shop, who did the work, and the notes staff write for themselves about a customer or a racket. Those belong to the shop that wrote them.

Cancelling

A shop's owner can change its plan in Settings, and close the shop there too. A shop on a paid plan must cancel that plan before it can be closed, and a subscription that is paused or stuck part-way needs us — email hello@racketworks.tennis and we will sort it. Closing takes the shop out of Racketworks straight away: the console, its customers' working Journal, and its commercial records all stop being reachable. What stays is the narrow read-only record described above — a player's frames and what was done to them. Closing is reversible for at least 30 days: email hello@racketworks.tennis and we will put it back. An owner or manager can export the shop's records to spreadsheet files at any time, without asking us.

To have a shop's data removed, email hello@racketworks.tennis and we will do it. We aim to complete those requests within 30 days. Being straight about what that means today: there is no delete button and no automated erasure — a person does it by hand, and we will confirm with you what was removed. Closing a shop on its own does not erase anything; it takes it out of service. Encrypted backups are kept on the schedule described in the Privacy Policy, so deleted data can persist in a backup until those copies age out.

Acceptable use

Don't use Racketworks to break the law, to store data you have no right to hold, to send people mail they have not agreed to receive, or to attack or probe the service. We may suspend an account that does — we will tell you why, and where we can we will ask first.

The demo shop

The demo at /demo is a shared account containing invented data. It is open to anyone, it is wiped and rebuilt nightly, and it must not be used to store real customer information.

Professional setups shown in the Journal

The Journal can show documented equipment setups from professional tennis, so a player can compare their own string and tension against them. If you hold rights in something shown there and want it removed, email hello@racketworks.tennis and we will take it down.

No warranty

Racketworks is provided as-is, without guarantees of uptime or fitness for a particular purpose. We work quickly to fix real problems — email us if something's wrong. Current and historical uptime is published at status.racketworks.tennis, which is hosted away from Racketworks so it still answers when we don't.

Changes to these terms

When something material changes we will update the date at the top of this page and tell shops directly if the change affects them.

Contact

Questions about these terms: hello@racketworks.tennis.