Stringing software, built at a stringing machine
Racketworks runs a real stringing shop, Tennis by Terry in Oklahoma City, with 1,082 restrings and 324 rackets on file. Every part of it exists because the person building it needed it at the bench.
One racket, from counter to pickup
Drop-off. Log a visit with one racket or several, each with its own string and tension, and a ready-by date for the visit. Hybrids keep separate mains and crosses. Pick a returning racket and its last setup fills in, and the price book prices the line.
The queue. See what's in the shop, what's ready, and how long each racket has been waiting.
Ready and picked up. Mark it strung, tell the customer, and record the pickup and payment. Anything picked up but unpaid stays in view until the money arrives.
The next time. Every racket keeps its string and tension history, so when a customer asks for “what I had last time,” you already know.
Know what a restring cost you
The price you charge is easy to look up. The cost is not. On paid plans, Racketworks tracks string by the reel and works out what each job drew, including the half-set rule for hybrids. See how the arithmetic works, or try the calculator on your own numbers. You start with a shared catalog of 830 real strings across 18 brands, so you aren't building a string list by hand.
Give your customers their own record
On Pro and Team, each customer gets an Equipment Journal under your shop's name: their rackets, their restring history, and how each setup felt. They can ask for a restring from it, and the request lands on your dashboard.
Bring your records, and take them back out
Bring customers, rackets and string history from the Excel or CSV file you already keep. Racketworks shows you what it read before anything is saved, and names every row it couldn't take, with the reason. Stock has its own CSV import. Your customers, rackets, string history, tickets and stock can all be exported again whenever you like.
If you string Sergetti
A customer's tension sheet can live on the racket it belongs to, instead of in an old email. How Sergetti sheets work in Racketworks.
What it costs
We charge a monthly plan, and never a cut of what your shop collects. Solo is free and takes no card. Paid plans start with a 14-day free trial, with a card up front.
- CRM & drop-offs
- Invoicing
- Everything in Solo
- True-COGS inventory & string margin
- Restring reminders — due and overdue lists from each player's own rhythm
- Everything in Starter
- Staff invites (up to 3)
- The Bench — the stringer's app: claim a racket, string it, tell the customer
- The Equipment Journal — customer portal, invites, pro matching, experiments, restring requests
- Deep pro-tension insights
- Everything in Pro
- Staff invites (unlimited)
- The Bench for every stringer you add
- Owner-only financials & full reports (yearly P&L + CSV export)
- Setup & gear recommendations
Common questions
Does it work on a phone? It runs in a browser, on a computer, tablet or phone. On Pro and Team, stringers also get the Bench, an app made for the machine.
Can I take card payments? On Pro and Team, customers can pay from their Journal through your own Stripe account. Racketworks takes no cut; Stripe charges its processing fee directly.
Can someone help me move my records over? Yes. Send a message and it reaches the person who builds it.
What if I leave? Export your records from Settings first. They're ordinary spreadsheet files, so they're yours to take anywhere. Uploaded files, such as Sergetti PDFs, aren't in the export, so download any you want to keep.
See it working
The demo is a working shop with made-up customers. There's nothing to sign up for, and it resets every night. See what's in it, or go straight in.